Where are we?

Our studio is based in Tokai, Cape Town – we do not disclose our address online due to safety reasons.

We work by appointment only and are available for consultations and collections on Mondays, Wednesdays and Thursdays: 9:30am – 4pm.

As we are a small studio, we do not always have all our items in stock. Therefore, if there is something specific you would like, it is better to place your order online.

All our pieces are made to order – so once your order is ready, we will let you know and you can come and collect from us or we can ship the item to you.

How does shipping work?

Local orders (RSA)

We can ship orders throughout South Africa. It is an additional R130 per parcel and it will be delivered to your door using our courier.

The cost of shipping includes insurance on the parcel – up to the value of R7 000.

We cannot deliver to a PO Box or Postnet Suite and will need a physical address (with postal code) for all shipping within South Africa; as well as a contact number which can be given to the courier.

Please allow 4 – 6 weeks for processing and manufacturing, as we make all products to order, and an additional 2 to 3 days for shipping time (nationally) if your order is being shipped. Once your parcel has been sent you will receive an email with the tracking number.

If you are in need of your order urgently – then we do offer the option to Jump the queue at an additional fee of R250.

Please choose a shipping or collection option incl. Jump the queue fee on the checkout page and leave us a note of the date the order is needed by!

We totally understand that some orders are needed for special occasions and we are happy to accommodate this if we can.

I live in Cape Town, can I collect from the studio?

Sure thing! We are happy to have clients collect directly from us – just select collection as the shipping option. You will then be notified once your order has been completed and is ready for you to collect.

International orders

We use PostNet (which uses DHL) to ship our international orders. This ensures that the parcel has a tracking number.

The cost for international parcels varies and will have to be quoted.

All international payments are to be made via EFT – please note that all bank charges will be for the clients account.

Who carries the Customs and Imports costs?

You may also be liable for any customs and import duties, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from state to state and country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any customs or import duties.

Why do we take so many photographs?

We take photographs of all pieces that are manufactured and sent out. We reserve the right to use these in advertisements on our Pages, as well as sending them to the media.

Further to this, photographs serve to document the state in which the items leave our studio and what size we made them – especially when the items are rings.

How do you care for your JBJD piece?

Metals

Our jewellery is made from sterling silver, gold plated sterling silver, 9ct & 18ct Gold and Platinum. Sterling silver in SA is 92.5% silver and 7.5% copper.

Metals naturally develop a surface patina over time, caused by oxygen, perfumes and skin acidity. Some people also have more acidic skin than others, and therefore the oxidation can occur at a more rapid pace. Silver jewellery will also develop a patina if it is not worn regularly.

A soft cloth and some Handy Andy cream can be used to clean most pieces of jewellery, with the exception of pearls, opals and emeralds.

Gold plating is not permanent, as it is a thin layer of metal coating the sterling silver. It does wear off over time, depending on how often the piece is worn and can be affected by chemicals such as chlorine, detergents and general day to day wear. Plating can also be affected by skin acidity – shortening the life span of the coating. The piece will then go back to looking silver and can be re-plated anytime.

Stones

All stones used by Janine Binneman Jewellery are ethically sourced. As our stones are naturally formed and hand cut there can be slight variations with colour and shape, making each stone unique.

Stones will therefore vary slightly from the images used on product pages.

Handmade?

All Janine Binneman Jewellery pieces are locally handmade; we use quality materials and take care in our manufacturing. Please allow for slight variations in shapes and sizes. We do try our best to be accurate. Please note that each gemstone is unique.

What happens if something breaks?

All our pieces are made to be functional, but like all jewellery care must be taken when wearing them. We will repair any Janine Binneman Jewellery pieces for free within 3 months of purchase, if the repair needed is due to a manufacturing fault.

If a repair is needed for a customer based outside of Cape Town, the customer will be liable for all courier costs.

*Please note, if we are given the wrong ring size, we cannot be held accountable and resizing will be charged at R80 a ring and courier costs will apply.

How do you find the correct sizes?

Ring sizes: We recommend popping in at a jewellery store near you and asking them to measure your finger size, this is the most reliable way.

If you would like to try this at home this is a simple method…

So many clients ask us how they can know exactly what size ring they should order, again we do recommend to pop in at a jewellery store more accurate.

Using this you can simply measure what size ring you will need for any finger or any part of your finger. Follow these instructions below:

Things You’ll Need: Ruler, scissors and thin strip of paper or string.

Take the thin piece of paper (no more than 1 cm wide) or a piece of string and wrap around the largest part of your finger (it is better to use paper as string might stretch when wrapped around your finger). Make sure the paper is not loose but also not stretched. Mark the paper with a pen where the overlap occurs. Measure circumference using your ruler in millimetres.

Then follow this chart…

*Please note, if ordering a few rings, the more rings worn on one finger, the tighter they will end up fitting.

If you already know your exact ring size you can let us know what it is in the “order notes” box on the shipping address page.

Chain lengths: We generally work with 45cm length chains. Should you wish to have a longer or shorter chain then we will quote accordingly.

Necklace lengths

Necklace lengths

Bracelets: Our bracelets come in average sizes – 18cm for women and 21cm for men. If you need a larger or smaller bracelet, then please specify in our “order notes” box, on the shipping address page, when placing your order.

Do we take on Commissions, Engagement Rings and Wedding Bands?

We love manufacturing engagement rings and wedding bands. Please visit our Fine Jewellery website for more information: www.janinebinneman.co.za .

We take on private commissions in silver, gold and platinum. Janine Binneman Jewellery has the right to say no to any commission order for whatever reason.

With our Fine Jewellery, there is a R650 consultation fee  – this includes a meeting with Janine – either in person, over the phone or via email, drawings of different design options and quotes on these.

This fee is non refundable and ensures that our designs remain our intellectual property.

Why do prices change?

Prices may change due to the fluctuations in the precious metal and stone market. Prices can be viewed under the individual Jewellery products. The price lists are in ZAR (South African Rand), to convert the price to your currency, use this link http://www.xe.com/.

Do we offer returns and exchanges?

We want all of our customers to be happy with purchases made at Janine Binneman Jewellery. However, if you receive any products that you are unhappy with, you may contact us within 2 weeks of receiving it and we will offer you a store credit for the purchase price of the item (the purchase price is the amount you paid for the product and does not include any delivery costs.)

Products returned or exchanged must be unused, unworn, and undamaged. We shall have no obligation to accept any products that we receive after the expiration of the applicable return period (2 weeks after receipt of your parcel). Please be aware that any purchases made with store credits are processed as a new order and standard postage costs and delivery times will apply.

You are responsible for postage costs of returning the item. We recommend using registered mail or Postnet to return items, as we are not liable for any items lost in the post. Please see our terms for more information on returns and exchanges.

How can you pay for your order?

Janine Binneman Jewellery accepts payment via EFT (Electronic Funds Transfer), SiD (Instant EFT), Credit Card and Snapscan.  For international orders – if paying via EFT, all bank charges are for the clients account.

 

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